Shipping
Our merchandise is made to order by our print partner, Gelato. This helps us avoid producing stock that may never find a home.
Where we deliver
We currently deliver to addresses in the United Kingdom.
Estimated delivery times
For a precise estimate tailored to your order, we recommend placing an order. This will provide you with live estimated delivery dates for different shipping methods.
When reviewing the estimated delivery date during the order placement process, keep in mind that it includes both:
- Fulfilment time: This refers to the time needed to create your products, which can vary depending on the product type and complexity.
- Shipping time: This encompasses the time it takes for your order to be delivered from the print partner to your specified address. Shipping time can fluctuate based on factors such as the production country, delivery country, selected shipping method, network status, and other unforeseen circumstances.
Estimated delivery times
Delivery charges are calculated according to the destination and number of items ordered. This full charge will be shown at checkout before you pay.
Orders containing several items may occasionally arrive in separate packages.
Please check your delivery address carefully when placing your order. If you notice a mistake, contact us as quickly as possible. We cannot guarantee that an address can be changed once Gelato has begun producing your order.
Cancellations and returns
We hope you love your Kentish Buccaneers merchandise. If you change your mind, you have 14 days from the day your order is delivered to tell us that you wish to cancel.
After notifying us, you have a further 14 days to return the item. Please contact us through our Contact page before posting anything so we can provide return instructions.
Returns should be unworn, unwashed and in their original condition. You may handle and try on an item as you would in a shop, but we may reduce the refund if it has been used or handled beyond what is reasonably necessary to inspect it.
Return postage
Please contact us through our Contact page before returning an item. We’ll confirm the appropriate returns address and provide the information needed to complete your return.
You are responsible for return-postage costs when returning an unwanted item. We strongly recommend obtaining proof of postage.
If an item is faulty, damaged or incorrect, please contact us before sending it back. We will explain the next steps and will not expect you to pay reasonable return-postage costs.
Refunds
Once we receive the returned item (or you provide evidence that it has been sent, if earlier), we will issue the refund within 14 days.
For a complete cancelled order, we will refund the item price and the cost of our least expensive standard delivery option. Any additional amount paid for premium delivery is not refundable. Return-postage costs are not refundable unless the item is faulty, damaged or incorrect.
Refunds will be sent to the original payment method.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, misprinted or different from what you ordered, please contact us as soon as possible. Include your order number and photographs showing the problem where possible.
We will arrange an appropriate replacement or refund and will not expect you to pay the reasonable cost of returning and incorrect or faulty item.
Contact us
If you have any questions about an order, delivery or return, please use the Contact page on this website. Include your order number if you have one so we can help you more quickly.